Last Updated: August 4, 2026
Welcome to Bien Chauffeured, a registered trade name of Basecamp Expeditions LLC ("Bien Chauffeured," "we," "us," or "our"). By accessing our website (www.bienchauffeured.com) or using our transportation services, you agree to these Terms and Conditions ("Terms"). Please read them carefully before using our services.
Bien Chauffeured provides luxury chauffeur services, including but not limited to:
3.1. All bookings are subject to vehicle availability and confirmation by Bien Chauffeured.
3.2. Reservations must be made through our website, phone, or authorized booking channels.
3.3. We require accurate passenger information, including:
4.1. Cancellations must be made at least 24 hours before the scheduled service.
4.2. Late cancellations or no-shows may result in full charge of the booked service.
4.3. Weather-related cancellations will be evaluated on a case-by-case basis.
5.1. Full payment is required at the time of booking unless otherwise arranged.
5.2. We accept major credit cards and other specified payment methods.
5.3. Additional charges may apply for:
6.1. We strive to provide punctual, professional, and high-quality service.
6.2. Our chauffeurs are licensed, insured, and professionally trained.
6.3. All vehicles are regularly maintained and cleaned to ensure passenger comfort and safety.
7.1. Passengers must comply with all applicable laws and safety regulations.
7.2. The following are prohibited in our vehicles:
8.1. Bien Chauffeured maintains comprehensive commercial insurance coverage.
8.2. We are not liable for:
9.1. Weather and Seasonal Travel: Service may be affected by weather conditions. We reserve the right to modify or cancel services for safety reasons.
9.2. Equipment and Luggage: Luggage and equipment must be properly secured and within the stated capacity of the reserved vehicle.
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.
These Terms are governed by the laws of California, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts in California.
For questions about these Terms, please contact:
Basecamp Expeditions LLC, dba Bien Chauffeured
5141 Sharp Rd, Calistoga, CA 94515
888-291-2328
concierge@bienchauffeured.com
California TCP 43563
US DOT 4060844
MC-1540801
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.