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Bien Chauffeured

Privacy Policy

Last Updated: August 4, 2026

Introduction

Bien Chauffeured is a registered trade name of Basecamp Expeditions LLC ("we," "our," or "us"). We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our transportation services or visit www.bienchauffeured.com (the "Website").

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Pickup and drop-off locations
  • Travel preferences and requirements
  • Payment information
  • Special requests or accommodations
  • Booking history

Information from Third Parties: We may collect professional contact information (such as name, business email, and job title) from third-party professional databases and other publicly available sources. This data is collected to identify business entities that may have a legitimate interest in our corporate transportation services. We may also collect and use aggregated data (such as statistical or demographic data), which is not considered personal information under the law as it does not reveal your identity.

Automatically Collected Information

When you visit our Website, we automatically collect:

  • Browser type and version
  • Operating system
  • IP address
  • Pages viewed and time spent on our Website
  • Referral source
  • Device information

How We Use Your Information

We use the collected information to:

  • Process and confirm your transportation bookings
  • Provide our chauffeur services
  • Send booking confirmations and updates
  • Process payments
  • Communicate about our services
  • Improve our service quality
  • Ensure compliance with legal requirements
  • Maintain security and prevent fraud

Business Outreach: We use contact information to reach out to potential business partners and clients who we believe have a legitimate interest in our transportation services. All such communications include a clear opportunity to opt out of future messaging.

Information Sharing and Disclosure

We may share your information with:

  • Our licensed chauffeurs and drivers to provide transportation services
  • Payment processors to handle transactions
  • Third-party service providers who assist in operating our business
  • Legal authorities when required by law
  • Business partners with your consent

We do not sell your personal information to third parties.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze Website usage
  • Improve user experience
  • Maintain security
  • Process bookings

You can control cookie settings through your browser preferences.

SMS Consent

If you provide your mobile number for booking updates or chauffeur coordination, we will only use that number for transactional purposes related to your specific trip. We do not share SMS consent or mobile numbers with third parties for marketing purposes. You may opt out of SMS communications at any time by replying "STOP."

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing or outreach communications
  • Withdraw consent where applicable

Right to Object to Direct Marketing and Outreach

You have the absolute right to object to our use of your personal information for direct marketing or cold outreach purposes. If you notify us of such an objection, we will immediately cease processing your information for these purposes and add your contact details to a permanent suppression list to ensure no future contact is initiated. We aim to process all opt-out requests within 10 business days.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our Website with the effective date.

Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us at:

Basecamp Expeditions LLC, dba Bien Chauffeured
5141 Sharp Rd, Calistoga, CA 94515
888-291-2328
concierge@bienchauffeured.com
California TCP 43563
US DOT 4060844
MC-1540801

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.

Governing Law

This Privacy Policy is governed by the laws of California, United States.

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