We can coordinate winery appointments in advance so the day runs to a schedule rather than to chance, and our chauffeurs know how long each stop actually takes. Tell the concierge what you want to see and we will build the day around it.
Yes, child seats are available on request. When you book, let us know each child's age or weight so we bring the correct seat.
Yes. Bien Chauffeured is a registered trade name of Basecamp Expeditions LLC, operating under California TCP 43563, US DOT 4060844 and MC-1540801, with commercial insurance and airport permits in every market we serve.
Yes. Gratuity is included in your quoted rate, so there is nothing extra to calculate at the end of the ride.
All reservations are paid in full by credit card at the time of booking, much like an airline ticket. We accept all major credit cards. We do not offer direct billing or accept cash.
Cancellations made at least 24 hours before the scheduled pickup are not charged. Later cancellations and no-shows may be charged in full. Weather-related cancellations are handled case by case.
Yes. Hourly, as-directed service is available in every market we serve. Sedans and SUVs have a two-hour minimum, which may be longer in some locations depending on the vehicle and time of year. Jet Sprinters and Executive Luxury Vans always have a four-hour minimum.
Yes. Standing accounts come with agreed rates and the ability for travel coordinators to book on behalf of your executives. As with all reservations, each trip is paid by credit card at the time of booking. Email concierge@bienchauffeured.com to set one up.
Yes. We work both commercial terminals and private aviation facilities, including SFO, OAK, SJC, SMF, STS, APC, TVL and TRK. Give us the FBO name and tail number and we will meet the aircraft.
We track your flight rather than your booking time, so the pickup adjusts automatically to early and late arrivals. Commercial arrivals include 60 minutes of complimentary waiting time.
Yes. Our operating authority covers interstate transportation nationwide, so long-distance and cross-state trips originating in our markets are straightforward. For work entirely within another state, contact the concierge and we will tell you honestly whether we can deliver it to our standard.
Napa Valley, Sonoma, Lake Tahoe, San Francisco, San Jose and Sacramento in Northern California. We hold airport permits in every market that requires them, including all of our California markets.
Our vehicles carry anywhere from a solo traveler up to nine passengers in our Jet Sprinter and Executive Luxury Van. Larger groups travel together in multiple coordinated luxury vehicles, with a single point of contact for the whole movement.
Yes. Tell us the vehicle class you want when you book and we will confirm availability. If your party or luggage does not fit the class you have chosen, we will say so rather than let you find out at the curb.
Airport transfers and point-to-point trips can often be arranged the same day, subject to availability. Wine tours, groups, meetings and events, and weddings should be booked with as much notice as possible, especially during harvest and peak season.
Book online through our reservation portal, or call the concierge line at 888-291-2328. Anything with moving parts, like groups, multi-stop days or standing accounts, is usually faster by phone.