We can coordinate winery appointments in advance so the day runs to a schedule rather than to chance, and our chauffeurs know how long each stop actually takes. Tell the concierge what you want to see and we will build the day around it.
PLACEHOLDER — confirm whether you provide child seats, at what cost, and how much notice you need. This is a common question for family and airport bookings.
Yes. Bien Chauffeured is a registered trade name of Basecamp Expeditions LLC, operating under California TCP 43563, US DOT 4060844 and MC-1540801, with commercial insurance and airport permits in every market we serve.
PLACEHOLDER — confirm whether gratuity is included in the quoted rate, added automatically, or left to the client.
PLACEHOLDER — confirm your payment terms. Our Terms currently say full payment is required at booking unless otherwise arranged, and that we accept major credit cards. Confirm whether that is accurate, and whether corporate accounts are invoiced instead.
Cancellations made at least 24 hours before the scheduled pickup are not charged. Later cancellations and no-shows may be charged in full. Weather-related cancellations are handled case by case.
PLACEHOLDER — confirm whether you offer hourly or as-directed service and the minimum booking period. Our Special Events copy currently promises as-directed chauffeur standby for the evening, so this needs an answer that matches.
Yes. Standing accounts come with agreed rates, centralized billing, and the ability for travel coordinators to book on behalf of your executives. Email concierge@bienchauffeured.com to set one up.
Yes. We work both commercial terminals and private aviation facilities, including SFO, OAK, SJC, SMF, STS, APC, TVL and TRK. Give us the FBO name and tail number and we will meet the aircraft.
We track your flight rather than your booking time, so the pickup adjusts automatically to early and late arrivals. Commercial arrivals include 60 minutes of complimentary waiting time.
Yes. Our operating authority covers interstate transportation nationwide, so long-distance and cross-state trips originating in our markets are straightforward. For work entirely within another state, contact the concierge and we will tell you honestly whether we can deliver it to our standard.
Napa Valley, Sonoma, Lake Tahoe, San Francisco, San Jose and Sacramento. We hold airport permits in every one of these markets and can operate in all of them today.
From one passenger in an executive sedan up to fifty-six in a motorcoach. Between those we run luxury and standard SUVs, Sprinter and Transit vans, and event shuttles seating twenty-two to forty.
Yes. Tell us the vehicle class you want when you book and we will confirm availability. If your party or luggage does not fit the class you have chosen, we will say so rather than let you find out at the curb.
PLACEHOLDER — confirm your booking lead times. Suggested answer: airport transfers and point-to-point trips can often be arranged same day subject to availability; wine country days, groups and events should be booked further ahead, particularly during harvest and peak season.
Book online through our reservation portal, or call the concierge line at 888-291-2328. Anything with moving parts — groups, multi-stop days, standing accounts — is usually faster by phone.